What is my Online code or Keyword
In most cases, your online code will be the student's full student number. If you do not have a student number refer to the picture day flyer for the keyword or contact us.
How do I order?
Click on the "Order K-11 Photography"
You will need your student's student number or provided keyword.
How come I cannot preview my image?
That particular shoot is set to pre-order only and you will not be able to see a preview of your image.
I haven't received my pictures at school. When should I expect them?
Typical school delivery is within 4 weeks of picture day. If you have not received your student's pictures, please contact the school directly. They must claim any undelivered pictures with us directly.
I haven't received my pictures and I paid for shipping?
Most orders can take up to 6 weeks during the school year. If its been longer than 6 weeks, please contact us with your order number.
I do not like my student's picture, what are my options?
We aim to make sure all our customer are satisfied with their pictures. For individual pictures taken during the fall time, most schools have a retake day. You will need to contact the school for that date and let your student's teacher know you would like a retake.
For all other shoots, we offer a money-back guarantee or a retake session at our studio for a fee.
Attire
Fall Individual & Class Group Photos: Schools often require school uniforms for picture day. Please confirm directly with your school.
Hair
We recognize that there may be many hairstyle trends and preferences. Our photographers have been trained to leave students' hair untouched unless explicitly asked to make adjustments by the student or staff.
We ask that you let your student's teacher know to address any hairstyle concerns with us at the time of the shoot.
Glass glare
If you would like your student to have their pictures with their glasses on, please have them or their teacher advise the photographer. We do our best to avoid any glare from reflecting off of your student's glasses. We do however offer a glass glare removal option that can be added to your order.